Last Updated: September 15, 2026
At Lungra.com, we want you to have clear information about ordering, shipping, and refunds before making a purchase.
Please note that Lungra.com may provide product information and promotional links, while orders may be processed and fulfilled by an independent third-party retailer. Shipping, delivery, and refund terms may therefore be determined by the retailer responsible for your transaction.
Shipping Policy
Order Processing
Orders placed through the applicable retailer are generally processed after the payment has been successfully completed.
Processing and shipping times may vary depending on the retailer, destination, order volume, and shipping method selected at checkout.
Please review the shipping information displayed during checkout for the most current estimated processing and delivery times.
Shipping Methods and Delivery Estimates
Available shipping methods and estimated delivery times may vary based on your location and the retailer’s shipping options.
Any delivery estimates shown during checkout are estimates rather than guaranteed delivery dates.
Delays may occasionally occur because of circumstances outside the retailer’s reasonable control, including:
- Severe weather
- Carrier delays
- Holidays and peak shipping periods
- Incorrect or incomplete shipping information
- Customs or international shipping issues
- Other unforeseen circumstances
Shipping Charges
Shipping fees, if applicable, will be displayed during the checkout process before you complete your purchase.
Promotional offers may include free shipping or reduced shipping costs for qualifying orders. Such offers may be subject to specific conditions and may change or expire without notice.
The shipping terms shown on the final checkout page should be considered the most current terms for your order.
Incorrect or Incomplete Shipping Information
Please carefully review your shipping information before submitting an order.
If an order is shipped to an incorrect address because incorrect or incomplete information was provided at checkout, additional shipping charges or other restrictions may apply.
If you notice an address error shortly after placing an order, contact the retailer’s customer support as soon as possible. We cannot guarantee that an address can be changed after an order has been submitted.
Lost, Damaged, or Delayed Packages
If your package is delayed, lost, or arrives damaged, please contact the retailer or shipping carrier using the order and tracking information provided with your purchase.
Because orders may be shipped by an independent fulfillment provider, the retailer responsible for the transaction is generally in the best position to investigate delivery issues and determine the appropriate resolution.
Refund Policy
Money-Back Guarantee
If your Lungra purchase is covered by a money-back guarantee, the specific guarantee period and conditions presented at the time of purchase will apply.
Where a 60-day money-back guarantee is offered, eligible customers may request a refund within the applicable 60-day period, subject to the retailer’s return requirements.
Please review the refund terms provided at checkout before completing your order.
How to Request a Refund
If you would like to request a refund, please contact the retailer or product support team as soon as possible.
For faster assistance, include:
- Your full name
- Email address used for the order
- Order number
- Date of purchase
- Reason for the refund request, if applicable
You may contact product support at:
Phone: +1 323-417-0278
Email: support@lungra.com
Please do not send products to an address provided on this website unless you have first received return instructions from the appropriate support team.
Return Requirements
Depending on the applicable guarantee and retailer policy, you may be required to return the product before a refund can be issued.
Return requirements may include:
- Returning the applicable product or bottles
- Providing your order information
- Following the return instructions provided by customer support
- Returning the package within the applicable guarantee period
Because return requirements can vary, please contact support before sending your package.
Return Shipping Costs
Unless otherwise stated by the applicable retailer or guarantee terms, customers may be responsible for the cost of returning a product.
Original shipping charges may also be non-refundable where permitted by the applicable refund policy.
Refund Processing
Once your return or refund request has been reviewed and approved, the refund will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Please allow approximately 5–10 business days after refund processing for the funds to appear, although actual processing times may vary.
Refund Exceptions
A refund may not be available if:
- The applicable guarantee period has expired
- The purchase does not qualify under the retailer’s refund terms
- Required return conditions have not been met
- The order cannot be verified
- The request is otherwise excluded under the applicable guarantee or retailer policy
The specific terms displayed by the retailer at the time of purchase will control where they differ from the general information provided on this page.
Purchases Made Through Third-Party Retailers
Lungra.com may use affiliate or promotional links that direct visitors to an external retailer.
If you purchase Lungra through another website, that retailer is responsible for processing the transaction, payment, shipping, returns, and refunds.
For questions about an existing order, contacting the retailer or product support team listed in your order confirmation is usually the fastest way to receive assistance.
Lungra.com does not independently guarantee delivery or refunds for transactions processed by third-party retailers.
Changes to This Policy
We may update this Shipping & Refund Policy from time to time to reflect changes in retailer policies, shipping arrangements, product offers, or other circumstances.
The updated version will be posted on this page with a revised “Last Updated” date.
We recommend reviewing this page before placing an order.
Contact Us
If you have general questions about Lungra, shipping, or refunds, you can contact:
Lungra Support
Phone: +1 323-417-0278
Email: support@lungra.com
For questions concerning a specific order, please have your order number available so the support team can assist you more efficiently.